Returns & Refunds Policy

Policy Overview

We want every customer to shop with confidence. If there is an issue with your order, our Customer Support Team will review your request and work with you to find a fair solution.

Return Requests

If you receive a damaged, defective, or incorrect item, please contact our Customer Support Team within 1–2 days after delivery. Our team is committed to reviewing every request promptly and providing a fair resolution.

To help us process your request, please include:

• Your Full Name
• Your Order Number
• Email Address Used During Checkout
• A Brief Description of the Issue
• Photos of the Product and Packaging (if applicable)

Refund Process

Every return and refund request is carefully reviewed by our Customer Support Team.

If your request is approved, any applicable refund will be processed to the original payment method used during checkout whenever possible.

Refund processing times vary depending on your bank or payment provider.

Product Condition

To qualify for an approved return, products should meet the following conditions whenever reasonably possible:

• Remain in their original condition.
• Include all original accessories, documentation, and components.
• Not be intentionally modified, altered, or damaged after delivery.
• Be returned only after receiving authorization from NorthBay Liquidation.

Returned merchandise may be inspected before a final refund decision is made.

Return Shipping

If your return is approved because you received a damaged, defective, or incorrect item, NorthBay Liquidation will provide return instructions.

For all other approved returns, any applicable return shipping responsibilities will be communicated before the return is authorized.

No Restocking Fees

NorthBay Liquidation does not charge restocking fees on approved returns.

We believe in transparent pricing and do not apply hidden processing or restocking charges.

Order Cancellations

Orders may be cancelled before shipment by contacting our Customer Support Team as soon as possible.

Once an order has been shipped, it can no longer be cancelled and will instead be handled according to this Returns & Refunds Policy.

Customer Support

At NorthBay Liquidation, we are committed to providing responsive and professional customer service. If you have questions about your order, shipping, or this policy, our Customer Support Team is here to help.

Frequently Asked Questions

How long do I have to request a return?

Return requests should be submitted within 1–2 days after delivery.

How do I request a return?

Simply email our Customer Support Team with your order number, a description of the issue, and photos if the item arrived damaged or incorrect.

How will my refund be issued?

Approved refunds are generally issued to the original payment method used during checkout whenever possible.

Do you charge restocking fees?

No. NorthBay Liquidation does not charge restocking fees on approved returns.

Can I return an item without contacting you?

No. Please contact our Customer Support Team before returning any merchandise. Return instructions will be provided after your request has been reviewed.

Why Shop with NorthBay Liquidation?

NorthBay Liquidation is dedicated to providing businesses, contractors, retailers, and resellers with dependable wholesale inventory and outstanding customer service.

• Brand-New Wholesale Inventory
• FREE Shipping & Delivery
• Secure Online Ordering
• Professional Customer Support
• Transparent Pricing
• No Restocking Fees on Approved Returns
• Fast Customer Support Response

Thank you for choosing NorthBay Liquidation. We appreciate your business and look forward to serving you.

Policy Updates

NorthBay Liquidation reserves the right to update or modify this Returns & Refunds Policy at any time. Any changes will become effective immediately upon publication on this page.

We encourage customers to review this policy periodically to stay informed about our current return and refund procedures.