Returns & Refunds Policy

Our Commitment

Customer satisfaction is important to us. If your order arrives damaged, defective, or incorrect, our support team will review your request promptly and work with you toward a fair resolution. We believe in transparent communication, honest business practices, and responsive customer service.

Return Eligibility

• Report damaged, defective, or incorrect orders within 48 hours of delivery.
• Products should remain in their original condition whenever reasonably possible.
• Please retain the original packaging until your request has been reviewed.
• Returns require authorization before merchandise is shipped back.

How to Request a Return

Please email our Customer Support Team with:

• Your full name
• Order number
• Email used during checkout
• Description of the issue
• Photos of the item and packaging (if applicable)

Refund Review & Processing

Every request is reviewed individually. If approved, refunds are generally issued to the original payment method whenever possible. Processing times vary depending on your financial institution or payment provider.

Order Cancellations

Orders may be cancelled before shipment. Once an order has shipped, cancellation is no longer possible and any concerns will be handled under this policy.

Return Shipping

If we determine that an item was damaged, defective, or incorrectly shipped, we will provide return instructions. For other approved returns, shipping instructions and responsibilities will be communicated during the authorization process.

Items Not Eligible for Return

• Items intentionally altered after delivery.
• Damage caused by misuse or improper handling after receipt.
• Unauthorized returns sent without approval.

No Hidden Fees

NorthBay Liquidation does not charge restocking fees on approved returns unless otherwise stated in writing before purchase.

Customer Support

Frequently Asked Questions

How long do I have to report an issue?

Within 48 hours after delivery.

Do I need authorization?

Yes. All returns must be approved before merchandise is returned.

How are refunds issued?

Approved refunds are normally issued to the original payment method whenever possible.

Do you charge restocking fees?

No, not on approved returns.

Policy Updates

NorthBay Liquidation reserves the right to update this policy at any time. Any revisions become effective upon publication on this page.